Terms & Conditions

TERMS AND CONDITIONS

Website Use Relating to Roastwell.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Roastwell Coffees CC.(“Roastwell”) website located at the domain name https://www.roastwell.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice.

E-Commerce

The Website https://www.roastwell.co.za sells Coffee and Nuts online and by email orders. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds Roastwellharmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

Roastwell will supply all goods to the delivery company in good order. Roastwell will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Roastwell cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Privacy

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information, delivery address and telephone numbers will be kept in the strictest confidence by Roastwell and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, Roastwell will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

Roastwell reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet Roastwell’s standards. Should Roastwell exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Manager, Roastwell Coffees CC., PO Box 3614 Durbanville 7551, South Africa.

Updating of web site conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Limitation of liability

Neither Roastwell nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. Roastwell makes no warranty or representation as to the availability, accuracy or completeness of the Content.

Casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Roastwell uses this information to determine use of the Website, and to improve Content thereon. Roastwell assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Laws of Republic of South Africa

This Website is controlled, operated and administered by Roastwell from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions constitute the entire agreement between Roastwell and the User with regard to the use of the Content and this Website.

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