Frequently Asked

Questions

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Shipping - What are the options?

The following delivery options are available (prices include VAT):

Orders Under R 800   Orders Over R800
Nearest Counter *
(Clicks or other
Country-wide) 5 day.
R 100.00 No Charge
Door-to-Door, Main Regions, Country-wide: Pretoria, Johannesburg, Cape Town, Bloem, PE, George, EL, Durban, Kimberley. 3 day. R 130.00 No Charge
Door-to-Door, Regional, Country-wide (outside main regions). 3 day. R 230.00

R 230.00

Collect at Roastwell
Cape Town
No Charge No Charge

* If selected, you will be contacted to confirm your nearest counter option to collect your order.

Nearest Counter options are available through CourierIT, our distribution partner.
A national network of collection points are available at selected Click’s and Caltex Garages.
You will be notified once your order has arrived at Nearest Counter for you to collect at your convenience.

You will receive an unique PIN by SMS required to collect the order.

Orders will be delivered within 4 working days from confirmation of payment.

How to shop online

1. Select a product category from “Products” menu.
2. Select product and “Size” of product, pricing will update automatically
3. Add or remove multiple products to your shopping cart.
4. Provide your details and delivery preference during checkout.
5. Orders will be delivered within 5 working days from receipt of payment.
6. Payment can be made by Payfast (Credit Cards Accepted) or by EFT, as per details on order email sent to you.
7. A Shipping Estimator is provided during check-out for you to compare and select.
8. All prices include VAT.

How to review a Product

1. Click on “My Account” and login with username and password.
2. Select a product from the Products / Category menu
3. On the product page, scroll down to the tabs starting with “Description”
4. Click on the “Review” tab.
5. Type your product review and click “Submit”.
6. Product reviews will reflect after 24-48 hours.

How to apply a Coupon Code

1. Add your products to the basket
2. Select “Checkout”
3. Click on the black box with “Have a coupon? Click here to enter your code”.
4. Enter your Coupon code
5. Click the “Apply Coupon” button
6. Scroll down to the bottom of the page, and check the order summary to see your coupon applied to the order.

Note: if you follow the above steps, and do not see a discount applied, check if the coupon you want to use has already been applied to a previous order. Coupons apply to one customer at a time for a single order. 

Still have Questions?

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7441

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